How to request deletion

If you want CrewPing to delete your account and associated personal data, email support@crewping.co.uk from the address used on your account.

Include your account email, organisation name, and any event IDs or room tokens that will help us identify the correct records.

What we delete

When we receive a verified deletion request, we remove or anonymise personal data associated with the account where possible.

• Profile and authentication data linked to your CrewPing account.
• Event, room, ticket, and status history connected to the account, unless retention is required for legal or security reasons.
• Uploaded assets and operational metadata stored for the account, where deletion is technically possible.

What may be retained

Some information may remain in backups, audit logs, financial records, or other systems where we have a legal, accounting, or security reason to keep it.

Where deletion is not immediately possible, we will isolate the data and complete the deletion once the retention period or legal obligation ends.

Timing

We aim to complete deletion requests within 30 days after we verify the request.

If we need more information to confirm identity or locate the correct account, we will ask before starting deletion.

Self-service account closure

If you no longer want to use the service, you can also contact support to request account closure and deletion of associated data.